In today’s highly competitive retail space, everyone’s looking for new ways to stand out from the pack. One easy way to get started is by upgrading your business phone system, and integrating your collaboration tools all with one cloud application.
Here are 3 powerful examples of how cloud telephony can solve your franchise’s biggest challenges:
Manage Multiple Sites
When you move to the cloud, you can provide robust phone and collaboration features that quickly help you scale your business. Business phone systems should have all of their collaboration tools integrated with their carrier grade voice from within the application. You won’t need multiple PBXs, phone lines or a complex telephony network. Just add a software license for each franchise to communicate and collaborate as if you were all in the same store. All you need is an Internet connection or cell service to enjoy modern features like extension-only dialing, instant messaging, easy call forwarding and more.
Answer Every Customer Call
With everyone using the same cloud phone services, you have expert control over how to handle incoming calls so customers will have exceptional customer service. For example, you can set up hunt groups to route calls directly to a department, or to the next available person in your store. If a location closes early due to a power outage, simply route incoming calls to an alternate location. If you have stores across multiple time zones, set up “follow the sun” coverage by having calls roll to another location based on time of day.
Maximize Your Online Presence
Do you want your website to drive online or in-store sales? If so, the cloud can give you enhanced contact center functions that help you make the most of every opportunity– at a fraction of the cost of setting up your own hardware. The options are limitless. Manage voice, web, email, chat and social media inquiries as a single queue. Use skills-based routing to match each customer with the best-suited expert on your team. Track customer interactions with advanced analytics and offer a coupon or discount to trigger a sale. You can even use stored customer data and screen pops to upsell and build your bottom line.
We provide the right set of cloud communication tools for retailers of any size.
Unlock cloud benefits for your franchise today
About NextPointe: NextPointe is a Boutique Business VoIP Service Provider based out of South Florida. We offer our Services in Miami, Broward, West Palm Beach, the Caribbean as well as the rest of the country. Why do we provide a better solution than other hosted VoIP competitors? First, our platform is based on the Cisco Unified Call Manager, this is the platform of choice of most Fortune 500 companies; our customers are getting a mature, reliable and feature rich platform. Most providers use a generic-open-source-based soft-switch that is focused mostly on a multi-tenant portal and a support of wider variety of IP Phones. Second, we only offer Cisco IP Phones with our service, that are designed and tested to work with the Cisco Unified Call manager meaning we will have very little compatibility issues and a ton of telephony features compare to our competitors that want to support any phone brand in the market; plus Cisco IP Phones are vastly superior in quality compared to any competitor at about the same price. And last but not least we offered tailored support to our customers, think like having a “telecom department” for your organization. This is the most important feature of our service; we don’t sent you to a generic portal for you to figure out the changes, or send you to an outsourced call center in India. You simply call, email or IM our team and we will make the changes for you and take the managing of the Phone Service out of your back so you can focus on your business.