When your network connection goes down, business suffers. Orders are missed, fulfillments are delayed and new prospects are lost. More and more companies are turning to Cloud Communications to protect their business from outages caused by weather events, component failures and other risks. Here are 5 reasons why:
The cloud offers carrier-grade protections against any type of outage. Cloud service providers are equipped with geographically separated data centers, redundant server clusters, routers, power sources and network paths. They also have teams of experts who monitor everything around the clock to anticipate and resolve issues before they impact your service.
If a broken pipe floods your offices or a record snowfall makes commuting impossible, you’re covered. Use your business number from any phone by connecting to your cloud network. Simply log in from any smartphone or Internet-connected device. Even if you forward your main office number to an alternate site, your customers won’t know the difference.
If a storm prevents your team from commuting, let virtual meeting spaces bring together your colleagues, customers and partners. Be productive at the office or on the road with HD voice and video conferencing, multi-party chat and desktop sharing. Just dial in by phone or connect using a simple “one-click” browser link.
Cloud Communications offers hard-to-hack systems, independent risk assurance, and confidential communications. Store all the information you need in one safe place, independent of your office. Task lists, files, messages, notes and apps are all part of the same, persistent workspace. Information is synced in real time, and available from any device or location.
Customers today have sky-high expectations. If you fail to make the grade — even during a disaster — they’ll quickly take their business elsewhere. Our omni-channel, Cloud Contact Center uses predictive analytics to lower operating costs and improve your business performance. Enhance your customer experience with voice, web, email, chat and social channels in a unified cloud center environment.
Drive business up, drive risks down
NextPointe offers powerful cloud communication services that can take your business to new heights, all while reducing your risks. Contact us today to learn more.
About NextPointe: NextPointe is a Boutique Business VoIP Service Provider based out of South Florida. We offer our Services in Miami, Broward, West Palm Beach, the Caribbean as well as the rest of the country. Why do we provide a better solution than other hosted VoIP competitors? First, our platform is based on the Cisco Unified Call Manager, this is the platform of choice of most Fortune 500 companies; our customers are getting a mature, reliable and feature rich platform. Most providers use a generic-open-source-based soft-switch that is focused mostly on a multi-tenant portal and a support of wider variety of IP Phones. Second, we only offer Cisco IP Phones with our service, that are designed and tested to work with the Cisco Unified Call manager meaning we will have very little compatibility issues and a ton of telephony features compare to our competitors that want to support any phone brand in the market; plus Cisco IP Phones are vastly superior in quality compared to any competitor at about the same price. And last but not least we offered tailored support to our customers, think like having a “telecom department” for your organization. This is the most important feature of our service; we don’t sent you to a generic portal for you to figure out the changes, or send you to an outsourced call center in India. You simply call, email or IM our team and we will make the changes for you and take the managing of the Phone Service out of your back so you can focus on your business.