NextPointe’s next generation Attendant Console powered by Imagicle
Take your incoming phone traffic to the next level.
- Attendant Console
- Auto Attendant
- Advance Queuing
- And much more!
A complete attendant console solution
Advanced telephony features are just a click away, such as advanced directories, list of handled calls, presence information and much, much more.
The best tool for your company’s operators to make them quick, efficient and productive.
Available on both Windows and Mac.
Designed for receptionists and phone operators!
Increase the efficiency of those people in charge of answering the phones in your organization. Information like availability of employees, company contacts, list of handled calls, and more, just one click away.
Handling incoming calls has never been easier!
- Multiple Directories Options
- Presence Status
- Queueing Capabilities
- Extensive Reports
- Call Notes
- CRM Integration
- Live Dashboards
Who’s on queue?
Call NotesDuring a call, you can attach notes and give other agents visibility of relevant information regarding that call.
- If the call is parked, the note is kept as a reminder for the agent
- Once the call is transferred or terminated, the note moves to the Call Registry
Call AnalyticsKeep everything under control with detailed reports of your incoming and outgoing calls.
Reports and dashboards with filters and grouping will allow you to perform any analysis you need.
Control in real-timeThe dashboard gives the supervisor live data to make quick decisions. They can even intervene in a call if it’s necessary.
You can see which operators are available for each queue, their current status, average and maximum answer times, missed calls, and more.
Advanced Queueing & Dashboard
The Attendant Console works in conjunction with advanced call queueing to provide additional phone capabilities like:
- information and distribution of queued calls
- Operator login/logout management
- Performance reports
- Real-time dashboard
- And much, much more