NextPointe’s next generation Attendant Console powered by Imagicle
Take your incoming phone traffic to the next level.
- Attendant Console
- Auto Attendant
- Advance Queuing
- And much more!
Imagicle, a software company based in Italy, partners with Collaboration technology leaders like NextPointe to create exciting solutions by pairing their products with our leading UC platform and applications.
A complete attendant console solution
Advanced telephony features are just a click away, such as advanced directories, list of handled calls, presence information and much, much more.
The best tool for your company’s operators to make them quick, efficient and productive.
Available on both Windows and Mac.
Designed for receptionists and phone operators!
Increase the efficiency of those people in charge of answering the phones in your organization. Information like availability of employees, company contacts, list of handled calls, and more, just one click away.
Handling incoming calls has never been easier!
- Multiple Directories Options
- Presence Status
- Queueing Capabilities
- Extensive Reports
- Call Notes
- CRM Integration
- Live Dashboards
Click to answer. See the contact’s name, number, and photo.
Drag and drop the call to transfer the call to a user.
Hold with one click. See how many calls are waiting, their names, and their duration.
Check your users status directly from the console; whether they are available, busy with another call, or on a meeting.
Send a call notification to let your teammates know the information of that call that they couldn’t answer; everything with ready-to-send templates.
Who’s on queue?
See how many calls are queued, in which queues, the time, and the priority.
Call NotesDuring a call, you can attach notes and give other agents visibility of relevant information regarding that call.
- If the call is parked, the note is kept as a reminder for the agent
- Once the call is transferred or terminated, the note moves to the Call Registry
Call AnalyticsKeep everything under control with detailed reports of your incoming and outgoing calls.
Reports and dashboards with filters and grouping will allow you to perform any analysis you need.
Control in real-timeThe dashboard gives the supervisor live data to make quick decisions. They can even intervene in a call if it’s necessary.
You can see which operators are available for each queue, their current status, average and maximum answer times, missed calls, and more.
The supervisors can listen the calls in real time. This option allows your organization to:
- Monitor performances to meet quality standards
- Increase customer satisfaction
- Improve the performance of your team at the phone
In addition to monitoring the agent’s work, supervisors can help operators in real-time:
- Allows you to recommend a different course of conduct while talking to customers or address complex problems
- Instruct and train your agents via live training
- Optimize time and training costs
Advanced Queueing & Dashboard
The Attendant Console works in conjunction with advanced call queueing to provide additional phone capabilities like:
- information and distribution of queued calls
- Operator login/logout management
- Performance reports
- Real-time dashboard
- And much, much more
See your colleague’s status in one space.
Personal and company
You can have all your contacts from Exchange, Outlook, your CRM, or any other database in one space.
Add from different directory sources to have have the most complete user database.
Add a contact
Add a new contact to your console with just one click.
Edit and share
You can edit and share your existing contacts to keep your address books up-to-date and organized.
Find the right contact faster and easier. With the advanced filters, you can search for your contacts by fields and access any information in a snap.