Gio Paez

January 19, 2024
Cisco Duo and Umbrella

Cisco Duo and Umbrella: Strengthening SMB Security

In the ever-evolving landscape of cybersecurity, Small and Medium-sized Businesses (SMBs) face unique challenges. As threats become more sophisticated, SMBS must invest in comprehensive solutions that […]
October 28, 2023
Cisco Meraki SD-Wan

Cisco Meraki SD-WAN: Unleash the Power of Connectivity

In the fast-paced digital world of today, businesses demand flexibility, reliability, and security in their network infrastructure. Cisco Meraki SD-WAN emerges as a game-changer in the […]
September 11, 2023
Contact Center Agent working with NextPointe's WhatsApp integration

Enhancing Customer Service with WhatsApp Integration with NextPointe Contact Center

In today’s fast-paced digital world, providing exceptional customer service is crucial for businesses to stand out and thrive. With the rise of messaging apps and their […]
August 30, 2022
Spam Risk Calls: What to do about it?

Spam Risk Calls: What to do about this?

It’s hard to imagine life without a mobile phone. This “computer in your pocket” has revolutionized our world, by getting us close to the people we […]
July 13, 2022
Hybrid workflows: Breaking the traditional work standards

Hybrid workflows: Breaking the traditional work standards

The pandemic brought with it challenges and different ways to face them; it was not easy for organizations around the world to decipher the correct way […]
May 24, 2022
The most evolved IVR: AI IVR

What you need to know about IVRs with Artificial Intelligence

An IVR (Interactive Voice Response) is a technology widely used today in Call Centers or Customer Service departments. This is a technological system designed primarily for […]
April 22, 2022
What not to do with your IVR?

What not to do with your IVR?

IVR allows your business to simplify processes and streamline solutions for your customers. However, it is common that as users we can have bad experiences using […]
March 28, 2022
Best Webex Devices solutions

Best Webex Devices solutions

Today, as hybrid work becomes the norm, every space has the potential to become a meeting room. That includes your kitchen table, your desk at home, […]
March 11, 2022
Top 8 of innovate Webex Integrations

Top 8 of innovate Webex Integrations

Webex powers a new way of collaborating that’s centered around the work you do, not where you do it—whether it’s in the office, at home, or […]
December 13, 2021
NextPointe Intelligent IVR: Simplifying business integration

NextPointe Intelligent IVR: Simplifying business integration

Do you want to enhance the efficiency of your organization by simplifying business integration? Increasing flexibility? Gaining efficiency in network hosting?  Powered by Cisco Technology, NextPointe […]
November 2, 2021
NextPointe Integration with Salesforce

NextPointe Integration with Salesforce

CRM, or Customer Relationship Management, is the management of relationships with our clients. CRM are those platforms that encompass and centralize the databases of the interactions […]
October 5, 2021
Cisco Finesse: Revolutionizing the Contact Center agent experience

Cisco Finesse: Revolutionizing the Contact Center agent experience

With Cisco Finesse®, NextPointe helps businesses and organizations to deliver an Enhanced Contact Center Experience, enabling you to provide rich journeys across time and channels for […]
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