November 12, 2024
NextPointe’s AI-powered virtual assistant is revolutionizing how businesses interact with customers. In today’s rapidly evolving digital landscape, businesses must actively pursue innovative strategies to elevate customer […]
September 24, 2024
In today’s fast-paced business environment, seamless communication is the backbone of productivity and success. At NextPointe, we are excited to announce the launch of our latest […]
July 23, 2024
Webex Contact Center offers a powerful solution for SMBs to streamline customer interactions and elevate their service game. But navigating the world of cloud-based solutions and […]
August 30, 2022
It’s hard to imagine life without a mobile phone. This “computer in your pocket” has revolutionized our world, by getting us close to the people we […]
July 13, 2022
The pandemic brought with it challenges and different ways to face them; it was not easy for organizations around the world to decipher the correct way […]
May 24, 2022
An IVR (Interactive Voice Response) is a technology widely used today in Call Centers or Customer Service departments. This is a technological system designed primarily for […]
April 22, 2022
IVR allows your business to simplify processes and streamline solutions for your customers. However, it is common that as users we can have bad experiences using […]
March 28, 2022
Today, as hybrid work becomes the norm, every space has the potential to become a meeting room. That includes your kitchen table, your desk at home, […]
March 11, 2022
Webex powers a new way of collaborating that’s centered around the work you do, not where you do it—whether it’s in the office, at home, or […]
December 13, 2021
Do you want to enhance the efficiency of your organization by simplifying business integration? Increasing flexibility? Gaining efficiency in network hosting? Powered by Cisco Technology, NextPointe […]
November 2, 2021
CRM, or Customer Relationship Management, is the management of relationships with our clients. CRM are those platforms that encompass and centralize the databases of the interactions […]
October 5, 2021
With Cisco Finesse®, NextPointe helps businesses and organizations to deliver an Enhanced Contact Center Experience, enabling you to provide rich journeys across time and channels for […]