Blog

January 19, 2024
Cisco Duo and Umbrella

Cisco Duo and Umbrella: Strengthening SMB Security

In the ever-evolving landscape of cybersecurity, Small and Medium-sized Businesses (SMBs) face unique challenges. As threats become more sophisticated, SMBS must invest in comprehensive solutions that […]
October 28, 2023
Cisco Meraki SD-Wan

Cisco Meraki SD-WAN: Unleash the Power of Connectivity

In the fast-paced digital world of today, businesses demand flexibility, reliability, and security in their network infrastructure. Cisco Meraki SD-WAN emerges as a game-changer in the […]
September 11, 2023
Contact Center Agent working with NextPointe's WhatsApp integration

Enhancing Customer Service with WhatsApp Integration with NextPointe Contact Center

In today’s fast-paced digital world, providing exceptional customer service is crucial for businesses to stand out and thrive. With the rise of messaging apps and their […]
May 3, 2023
SMS Platform

Why implementing SMS in your Law Firm is a must!

In today’s digital age, SMS or Short Message Service has become integral to communication, especially in business. Law firms can use SMS platforms to improve client […]
April 12, 2023
Customer Service Team attending requirements.

The best Customer service? NextPointe!

At NextPointe, we take customer satisfaction seriously and are proud to say that our tech support team is among the best in the industry. Our team […]
March 6, 2023

Law Firms: Why Integrate Litify with your Phones

Phone Systems are one of the cornerstones of any business communication channels, even before email and online presence were necessary. Still, in today’s age, customers prefer […]
February 28, 2023

Contact Center Reporting: The beginning of a thriving operation

Data makes the difference between success and failure in the Contact Center industry. Regardless of what kind of business and the nature of your contact center, […]
August 30, 2022
Spam Risk Calls: What to do about it?

Spam Risk Calls: What to do about this?

It’s hard to imagine life without a mobile phone. This “computer in your pocket” has revolutionized our world, by getting us close to the people we […]
July 13, 2022
Hybrid workflows: Breaking the traditional work standards

Hybrid workflows: Breaking the traditional work standards

The pandemic brought with it challenges and different ways to face them; it was not easy for organizations around the world to decipher the correct way […]
May 24, 2022
The most evolved IVR: AI IVR

What you need to know about IVRs with Artificial Intelligence

An IVR (Interactive Voice Response) is a technology widely used today in Call Centers or Customer Service departments. This is a technological system designed primarily for […]
April 22, 2022
What not to do with your IVR?

What not to do with your IVR?

IVR allows your business to simplify processes and streamline solutions for your customers. However, it is common that as users we can have bad experiences using […]
March 28, 2022
Best Webex Devices solutions

Best Webex Devices solutions

Today, as hybrid work becomes the norm, every space has the potential to become a meeting room. That includes your kitchen table, your desk at home, […]
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