May 3, 2024
In the ever-shifting landscape of small and mid-sized business operations, the importance of seamless and efficient communication channels cannot be overstated. In this digital era, Managed […]
April 24, 2024
The real estate industry is no stranger to evolution. From the advent of online listings to the integration of virtual tours, technology has continually reshaped the […]
April 8, 2024
In today’s fast-paced business environment, effective communication is the cornerstone of success. Voice over Internet Protocol (VoIP) technology has emerged as a game changer, offering businesses […]
April 12, 2023
At NextPointe, we take customer satisfaction seriously and are proud to say that our tech support team is among the best in the industry. Our team […]
March 6, 2023
Phone Systems are one of the cornerstones of any business communication channels, even before email and online presence were necessary. Still, in today’s age, customers prefer […]
February 28, 2023
Data makes the difference between success and failure in the Contact Center industry. Regardless of what kind of business and the nature of your contact center, […]
August 30, 2022
It’s hard to imagine life without a mobile phone. This “computer in your pocket” has revolutionized our world, by getting us close to the people we […]
July 13, 2022
The pandemic brought with it challenges and different ways to face them; it was not easy for organizations around the world to decipher the correct way […]
May 24, 2022
An IVR (Interactive Voice Response) is a technology widely used today in Call Centers or Customer Service departments. This is a technological system designed primarily for […]
April 22, 2022
IVR allows your business to simplify processes and streamline solutions for your customers. However, it is common that as users we can have bad experiences using […]
March 28, 2022
Today, as hybrid work becomes the norm, every space has the potential to become a meeting room. That includes your kitchen table, your desk at home, […]
March 11, 2022
Webex powers a new way of collaborating that’s centered around the work you do, not where you do it—whether it’s in the office, at home, or […]