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With NextPointe Call Center with Microsoft Teams, you can move your operation to the next level.
In the Call Center business, information is critical. That's why we have designed multiple options to give you accurate control of your projects at an affordable price

 

Starting at $35
Per agent

 

The recipe for the perfect Call Center

Keeping in mind the basic steps for the perfect Call Center, we design the ultimate solution for you. By covering the three essential aspects of a successful operation, we give you the best tool to manage your projects at the best price. 
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Reduce unproductive time: 

Our conversational IVR will boost your capacity to direct the callers exactly where they need to. Also, your managers and supervisors will have easy-to-read dashboards to make quick decisions improving your KPIs.
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Customers Satisfaction: 

Quick and accurate responses increase the number of satisfied customers. Having control of every aspect of the call timeline, you can understand better the customer experience and work to improve it. 
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Happy employees:

Easy-to-use use interface will give your Agents and Supervisors all they need to succeed.
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Conversational Interaction Center (Smart IVR)


Using the Conversational Interaction Center, you can send the callers where they need to. Avoid having calls going from Agent to Agent. Save time and money and give your customers a better experience.
"Good morning; I need to speak with someone at Sales"
"Hey, I need to speak with John from Marketing"
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"Hello, I need to pay, can you help me?"
"I need to reset my password"

Improve your traffic with a conversational IVR

A good IVR helps you to save time and money. But if you add an interactive voice IVR, you will have an all-new level of attention. Imagine not having a primary Agent forwarding the calls to different departments. The callers will say what they need, and the IVR will direct them where they need it.

INSTANTLY REACH WORKERS & DEPARTMENTS

AUTO SYNC COMPANY’S ADDRESS BOOK

CALL HUNTING ACROSS USER’S PHONE DEVICES

BUILT-IN VOICEMAIL FOR CONTACTS & DEPARTMENTS

More information
More control

reports

With real-time and historical reports, you can have a better perspective of your operation, giving you the best information to make better decisions. There's no need to gather different reports, all you need in a single screen.

types

NextPointe Report Types

  • Dashboard
  • Overall performance
  • Call date & Call hour
  • Call summary
  • Call queue activity
  • Queue transfer, wait time and abandonment
  • Top requested IVR destinations & contacts
  • Worker reports
  • Call end stats
  • Call State & Dispositions

Report Filters

  • By date/time
  • By source/destination
  • By call disposition
  • By menu/tenant
filters

The tool your Agents need!

A web environment will give your Agents a friendly tool to work with. Besides the basics control, you can show the caller's information, so your Agents can provide personalized attention and quick and precise responses.

A powerful tool for Supervisors

Your Supervisors can have a big picture of the operation by looking at the Multiple Queues Dashboard. If you identify a queue with many traffic, you can move Agents from others less occupied to help the service level.
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Customize your Dashboard

Customize your Dashboard
  • Real-time reporting
  • Display single or multiple queues per wallboard
    - Single queue
    - 2 queues
    - Multiple queues (table view)
  • Customize service monitoring thresholds per queue
  • Add/remove reporting elements on the fly
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A robust Call Center doesn't need to be expensive.
The NextPointe Contact Center for Microsoft teams gives you a powerful tool to manage your operation. 

Need more information?
Filled the form below, and we will be in touch with you!


 
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