With NextPointe Call Center with Microsoft Teams, you can move your operation to the next level.
In the Call Center business, information is critical. That's why we have designed multiple options to give you accurate control of your projects at an affordable price
The recipe for the perfect Call CenterKeeping in mind the basic steps for the perfect Call Center, we design the ultimate solution for you. By covering the three essential aspects of a successful operation, we give you the best tool to manage your projects at the best price.
Reduce unproductive time:
Our conversational IVR will boost your capacity to direct the callers exactly where they need to. Also, your managers and supervisors will have easy-to-read dashboards to make quick decisions improving your KPIs.
Quick and accurate responses increase the number of satisfied customers. Having control of every aspect of the call timeline, you can understand better the customer experience and work to improve it.
Easy-to-use use interface will give your Agents and Supervisors all they need to succeed.
Improve your traffic with a conversational IVRA good IVR helps you to save time and money. But if you add an interactive voice IVR, you will have an all-new level of attention. Imagine not having a primary Agent forwarding the calls to different departments. The callers will say what they need, and the IVR will direct them where they need it.
With real-time and historical reports, you can have a better perspective of your operation, giving you the best information to make better decisions. There's no need to gather different reports, all you need in a single screen.