Business phone system

September 11, 2023
Contact Center Agent working with NextPointe's WhatsApp integration

Enhancing Customer Service with WhatsApp Integration with NextPointe Contact Center

In today’s fast-paced digital world, providing exceptional customer service is crucial for businesses to stand out and thrive. With the rise of messaging apps and their […]
August 9, 2023
Omnichannel solution

The Advantages of an Omnichannel Contact Center Solution

Our previous article discussed the concept of an omnichannel contact center solution and its potential to revolutionize customer service using an omnichannel solution for contact centers. […]
July 3, 2023
Omnichannel Contact Center Agent

Enhancing Customer Experience with an Omnichannel Contact Center

In today’s digital age, businesses are constantly striving to deliver seamless customer experiences across various communication channels. With the increasing demand for instant and personalized interactions, […]
May 30, 2023
Dr. Using the computer to send an SMS to confirm an appointment. Image from Freep. Imagen de DCStudio en Freepik

Why Your Medical Practice Needs an SMS Platform: Benefits and Advantages

As technology advances, more businesses use SMS platforms to communicate with customers. Medical practices are no exception. SMS platforms can be particularly beneficial for medical practices, […]
May 3, 2023
SMS Platform

Why implementing SMS in your Law Firm is a must!

In today’s digital age, SMS or Short Message Service has become integral to communication, especially in business. Law firms can use SMS platforms to improve client […]
April 12, 2023
Customer Service Team attending requirements.

The best Customer service? NextPointe!

At NextPointe, we take customer satisfaction seriously and are proud to say that our tech support team is among the best in the industry. Our team […]
March 6, 2023

Law Firms: Why Integrate Litify with your Phones

Phone Systems are one of the cornerstones of any business communication channels, even before email and online presence were necessary. Still, in today’s age, customers prefer […]
August 30, 2022
Spam Risk Calls: What to do about it?

Spam Risk Calls: What to do about this?

It’s hard to imagine life without a mobile phone. This “computer in your pocket” has revolutionized our world, by getting us close to the people we […]
November 30, 2020

The best collaboration solution for your legal firm

If you have a law firm, you probably wonder what a VoIP service could benefit you. Having a highly secure communication solution is the key to […]
April 23, 2020
The 3 stages of planning a successful transition

Planning your transition to cloud communications

Cloud communications helps increase your company’s flexibility and productivity without the need for large capital investment. But to realize the full benefits, you need to plan […]
February 21, 2020
Save money in the cloud

Streamlining Retail Operations and Save Money in the Cloud

Manage your entity as one streamlined unit. Whether you run a small regional retail chain or a large chain, you likely face the same issues: razor-thin […]
January 23, 2020
3 Ways the Cloud Solves Your Biggest Retail Challenges

3 Ways the Cloud Solves Your Biggest Retail Challenges

In today’s highly competitive retail space, everyone’s looking for new ways to stand out from the pack. One easy way to get started is by upgrading […]
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