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September 11, 2023
In today’s fast-paced digital world, providing exceptional customer service is crucial for businesses to stand out and thrive. With the rise of messaging apps and their […]
August 9, 2023
Our previous article discussed the concept of an omnichannel contact center solution and its potential to revolutionize customer service using an omnichannel solution for contact centers. […]
July 3, 2023
In today’s digital age, businesses are constantly striving to deliver seamless customer experiences across various communication channels. With the increasing demand for instant and personalized interactions, […]
July 3, 2023
In today’s digital age, businesses are constantly striving to deliver seamless customer experiences across various communication channels. With the increasing demand for instant and personalized interactions, […]
May 24, 2022
An IVR (Interactive Voice Response) is a technology widely used today in Call Centers or Customer Service departments. This is a technological system designed primarily for […]
November 2, 2021
CRM, or Customer Relationship Management, is the management of relationships with our clients. CRM are those platforms that encompass and centralize the databases of the interactions […]
October 5, 2021
With Cisco Finesse®, NextPointe helps businesses and organizations to deliver an Enhanced Contact Center Experience, enabling you to provide rich journeys across time and channels for […]