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April 8, 2024

A Guide to Navigating the VoIP Landscape

In today’s fast-paced business environment, effective communication is the cornerstone of success. Voice over Internet Protocol (VoIP) technology has emerged as a game changer, offering businesses […]
March 25, 2024

5 Reasons Small Businesses Need to Adopt VOIP Calling

Digital Age Calls for VOIP and UCaaS As the business world becomes increasingly digital, small and medium-sized businesses (SMBs) need to adapt by embracing efficient communication […]
February 21, 2024
Imagen de Freepik

Phishing No More With Umbrella and DUO: Multi-Layered Defense Protects Your SMB

Phishing attacks remain a constant threat for businesses of all sizes, but they can be particularly devastating for small and medium businesses (SMBs). With limited resources […]
April 8, 2024

A Guide to Navigating the VoIP Landscape

In today’s fast-paced business environment, effective communication is the cornerstone of success. Voice over Internet Protocol (VoIP) technology has emerged as a game changer, offering businesses […]
February 21, 2024
Imagen de Freepik

Phishing No More With Umbrella and DUO: Multi-Layered Defense Protects Your SMB

Phishing attacks remain a constant threat for businesses of all sizes, but they can be particularly devastating for small and medium businesses (SMBs). With limited resources […]
July 3, 2023
Omnichannel Contact Center Agent

Enhancing Customer Experience with an Omnichannel Contact Center

In today’s digital age, businesses are constantly striving to deliver seamless customer experiences across various communication channels. With the increasing demand for instant and personalized interactions, […]
May 24, 2022
The most evolved IVR: AI IVR

What you need to know about IVRs with Artificial Intelligence

An IVR (Interactive Voice Response) is a technology widely used today in Call Centers or Customer Service departments. This is a technological system designed primarily for […]
November 2, 2021
NextPointe Integration with Salesforce

NextPointe Integration with Salesforce

CRM, or Customer Relationship Management, is the management of relationships with our clients. CRM are those platforms that encompass and centralize the databases of the interactions […]
October 5, 2021
Cisco Finesse: Revolutionizing the Contact Center agent experience

Cisco Finesse: Revolutionizing the Contact Center agent experience

With Cisco Finesse®, NextPointe helps businesses and organizations to deliver an Enhanced Contact Center Experience, enabling you to provide rich journeys across time and channels for […]
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