Discover Webex Contact Center, a comprehensive, cloud-based customer experience platform designed to manage a company's inbound and outbound customer interactions across various communication channels. It leverages AI to drive and connect all customer engagement, from automated digital messaging to self-service and human interaction.
The Contact Center in the Cloud
Having your Contact Center in the Cloud gives your business several advantages.
Business Agility:
Cloud contact centers provide the flexibility to scale up or down based on seasonal needs and as your business evolves, ensuring you can adapt quickly to changing market demands. You can also have Agents all over the world.
Cost-Effectiveness:
With no upfront capital investment and instant access to new features without disrupting workflows, cloud contact centers are more cost-effective over time than traditional on-premises solutions.
Innovation and Customer Success:
Easy access to newer technologies and integrations with other critical cloud applications drives innovation and enhances customer success.
Why Webex and NextPointe?
Self Service
Provide your customers with 24/7 access to intuitive and conversational self-service options.
Smart chat
Offers potent chatbots that can transition to human agents anytime if it's needed.
Speech to text
Improve your call time by implementing automated speech-to-text transcription. Take all the details of your calls.
Omnichannel Support
Seamlessly integrate voice, chat, email, and social media interactions.
Real-time Analytics
Gain insights into customer interactions to improve service quality continuously.
Empower Your Agents with AI-Driven Insights
Webex Contact Center offers a revolutionary approach to customer service. With AI-powered analytics and support for multiple communication channels, your agents can deliver personalized experiences that customers love.
Technology helping people
Let customers connect with you through text (SMS), social media, chat, email, and voice. Use digital agents to help organize and filter the requirements, increase response time, and use your workforce more efficiently.
An experience designed to hear the customer
With Webex Experience Management, use the polls to understand the customer experience. They will let you know their opinion via text (SMS), email, or IVR.
Additional help with AI
Use virtual Agents to handle routine interactions and easy workflows to let your live agents take control of the most complex requirements.
Customizable Plattform
Our Contact Center is easy to implement and ready to use. It is also easy to administrate, and it has many tools to ensure the best experience.