We don’t create IVR, we design the interactions
that your customers need

What is IVR?

IVR is a telephony technology that allows customers to interact whit the company’s services system through configurable voice menus in real-time, using DTMF tones or voice recognition technology.

What does it mean IVR?

Interactive Voice Response.

Benefits of use IVR

  • Reduces operational costs.
  • Improve the customer’s experience.
  • Customers are immediately directed to any department that can best answer your question.
  • The conversational IVR understands the client’s indications and processes them without resorting to a previously structured logic simulating the conversation with a human agent.

    • Why do you need it?

  • Resolve and manage different requests without having to talk whit an agent.
  • Automation Solutions.
  • Effective call routing.

    • Let your callers talk to you IVR using Artificial Intelligence (AI) without having a complicated IVR menu

    Contact Us

    Conversational IVR

    Natural Language Understanding



    • Leveraging natural language understanding technology to allow free-speech everyday language inputs from callers
    • IVR destinations (contacts, departments, and sub-menus) seamlessly determined from spoken inputs
    • Guided dialogue as a built-in fallback or for self-service dialogue elements
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    WHAT WE OFFER

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    MODERN CALL AUTOMATION

    AI allows voice recognition through intuitive and straightforward requests.
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    CUSTOM ORGANIZATIONAL VOCABULARY SUPPORT

    Customize company-related terms such as contacts names, product names, departments, job titles, and services.
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    EASY INTEGRATION

    Available for easy integration cloud-based or on-premise deployments.

    Give your customers an experience they will love

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    Automate caller voice requests using state-of-the-art Voice Recognition
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    Flexible call flows and easy optimization of voice requests handling
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    A solution that combines Voice AI & telephony capabilities, allowing instant deployment and operation
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    Support for unlimited voice entries, making sure no voice request is missed
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    Al-based Voice Recognition engine allows your callers to use everyday speech while eliminating the need for complex call menus and DTMF IVR navigation

    BENEFITS

    Increase Costumers Experience

    Let your customers enjoy and unique and different experience through a dynamic IVR

    Hybrid Voice Recognition for Multi Languages Capabilities

    Connect to cognitive services for multi-languages speech-to-text and text-to-speech capabilities, allowing full scalability with a best-of-breed choice per a designated supported language.
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    Voice Recognition Languages

    • English
    • Spanish
    • German
    • And more!
     
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    INSTANT & FLEXIBLE CONNECTIVITY

     
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    UCAAS, Contact Center, WEBRTC, SIP Trunk, and more

    Let your customers experience the newest IVR technology whit NexPointe’s intelligent IVR powered by VOCA

     
    Get in touch

    Let us know if NextPointe can help you today!


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