With Cisco Finesse®, NextPointe helps businesses and organizations to deliver an Enhanced Contact Center Experience, enabling you to provide rich journeys across time and channels for your customers.
Cisco Finesse® is a browser-based desktop for easy management and upgrades, designed to empower agents and supervisors via a user-centered design product.
Flexible and expandable, Finesse® is a web gadget container and hosts all applications that agents need (Cisco® or third party).
The Cisco Finesse® desktop is the agent and supervisor desktop for NextPointe Contact solution, providing easy access to the applications and information your customer service or sales representatives needs through a customizable web-based interface.
The customer service or sales group in your business or organization can handle thousands of inquiries from customers and prospects every day. Your organization needs to respond quickly and efficiently with the information that customers or prospects request. When responding, representatives constantly need to switch between applications to search for information. This process takes time—time that your customers or prospects spend waiting.
The Cisco Finesse® desktop provides a single, customizable cockpit that enables your Contact Center team to use multiple assets and information sources to assist customers and prospects.
A fast, efficient, and accurate service results in happy, satisfied, and loyal customers who will return to do business with you again. And it saves operational costs for your business.
If you want to boost your Contact Center, contact us today:
Phone: 1-833-NXP-VoIP (697-8647)