Phone Systems are one of the cornerstones of any business communication channels, even before email and online presence were necessary. Still, in today’s age, customers prefer calling a Law Firm where an actual human being answers the call over other means of communication.
Phone Systems with advanced capabilities allow Firms to manage customer service quickly and efficiently, as well as sales calls, and integrate with your Line-of-Business applications. One of those applications is Litify. NextPointe provides an easy way to integrate your Phone Service with Litify.
Litify is a cloud-based practice management platform based out of Saleforce.com designed to help Law Firms streamline their operations and improve efficiency. It features tools for practice management, document management, case/matter management, and more. With its comprehensive suite of tools, Litify helps attorneys and paralegals better manage their practice and increase productivity.
NextPointe has put together an Integration package that simplifies the computer-telephony connector for your Law Firm Litify instance. Once provisioned, the software will allow you to make and receive calls using your Litify dashboard rather than picking up your phone. This makes connecting with clients easier without worrying about logging the details of the call after the fact. Additionally, integrating Litify with your phone system allows you to use call recording and SMS (Texting) features.
Integrating Litify with your phone system offers several benefits, most notably improved efficiency, ultimately leading to cost savings. By utilizing VoIP technology, calls can be made anywhere worldwide. Additionally, by taking advantage of call queuing options offered through NextPointe’s VoIP integration, you can ensure that all incoming calls are directed to the most appropriate agent, no matter where they are located or what time zone they may be in. This helps reduce customer wait times while simultaneously improving overall customer service levels. Integrating Litify with your phone service can improve productivity while enhancing customer service levels across the board. If you’re looking for a way to be ahead of your competitors without spending a fortune in middleware systems, then integrating Litify with your NextPointe phone service is worth considering!
Perform all the customer interactions from the same client dashboard to every part of your business so you can work together toward delivering a better service.
With the NextPointe integration, Litify allows you and your team to track every customer interaction. You can track calls, SMS, and emails, giving you total control of your cases.
In addition, recording every call will give you a new level of control, track agent availability and interactions with a complete reporting tool, and it´s compatible with Work from Home (WFH) applications.
Built upon Salesforce.com CRM, Litify adapts the best platform technology to the unique nuances of the legal industry. Add NextPointe VoIP services to Litify and take your Law Firm to the next level of digital transformation.