Cloud communications helps increase your company’s flexibility and productivity without the need for large capital investment. But to realize the full benefits, you need to plan your transition carefully, with a full understanding of your current communications processes, assets and capabilities.
Getting your preparation right enables you to:
• Transition without disruption to your business
• Implement a solution that is tailored to your specific needs
• Maximize opportunities to improve your working processes, and
• Provide effective support for staff, suppliers, partners and customers.
It is critical that you choose the right cloud services provider for your solution, one that gives you the ongoing support you need for your successful long-term adoption of these sophisticated communication and collaboration tools.
The 3 stages of planning a successful transition
To realize the full benefits of a consolidated, company-wide cloud communications architecture, the right preparation is vital
Audit current situation
You need to identify and fully understand your current assets, capabilities and processes by comprehensively auditing your communications and collaboration environment.
Identify improvement opportunities
Different cloud solutions offer a wide variety of tools and features for improving working practices, so you
need to identify which of your processes could be improved to make your business run more efficiently.
Prepare your business
Your staff, partners, suppliers and customers all need to be fully prepared for whatever impacts your implementation will have on them. You should also review whether any of your technology needs to be refreshed (such as broadband links and handsets).
Key elements of your transition
As you plan your transition to the cloud, there are 3 key elements that you need to consider: Technology, Processes and People.
All that encompasses your communications tools and features, your physical equipment and your underlying network – needs to be aligned for your transition to succeed.
From identification to evaluation, you need to establish a clear and comprehensive understanding of all the communication processes operating within your business.
Preparing everyone who will be impacted by your transition – both internal staff and external partners, suppliers and customers – is fundamental.
Choosing a cloud service provider you can trust
With the right cloud services provider guiding every stage of your transition, you can be sure you’re getting the best possible solution for your business.
With NextPointe, you can rest assured you receive these essentials:
Getting the right level of support from your cloud services provider is critical for enabling your team to realize the full benefits of your solution, your business to achieve long- term productivity and growth gains, and your customers to experience greater satisfaction.
Auditing & road mapping
We will help to audit your existing communications infrastructure and build a roadmap for your near, medium and long-term futures. Offering a range of services to support your transition and helping you benefit at every stage, we can also proactively suggest new services for improving your and your customers’ experiences.
Your cloud services provider should offer network monitoring tools that provide a useful window into service levels. Constant analytics – such as delays and packet loss – can enhance management control and pre-empt service issues.
We can call upon our wide- ranging experience of having managed multiple transitions for other clients. We understand your business can’t afford to learn by making lots of mistakes. By working with us, you have a trusted provider who understands the pitfalls and can lead you painlessly through the process to the cloud.
It’s not just about getting the best cloud communications solution for you. It’s also about having the experienced support you need at every stage of your transition and beyond.
Transitioning to a Cloud Communications solution can be a straightforward, uninterrupted path to improved productivity.
Or, it can be a nightmare.
The difference is how well prepared you are.
Need more information? Contact us:
About NextPointe: NextPointe is a Boutique Business VoIP Service Provider based out of South Florida. We offer our Services in Miami, Broward, West Palm Beach, the Caribbean as well as the rest of the country. Why do we provide a better solution than other hosted VoIP competitors? First, our platform is based on the Cisco Unified Call Manager, this is the platform of choice of most Fortune 500 companies; our customers are getting a mature, reliable and feature rich platform. Most providers use a generic-open-source-based soft-switch that is focused mostly on a multi-tenant portal and a support of wider variety of IP Phones. Second, we only offer Cisco IP Phones with our service, that are designed and tested to work with the Cisco Unified Call manager meaning we will have very little compatibility issues and a ton of telephony features compare to our competitors that want to support any phone brand in the market; plus Cisco IP Phones are vastly superior in quality compared to any competitor at about the same price. And last but not least we offered tailored support to our customers, think like having a “telecom department” for your organization. This is the most important feature of our service; we don’t sent you to a generic portal for you to figure out the changes, or send you to an outsourced call center in India. You simply call, email or IM our team and we will make the changes for you and take the managing of the Phone Service out of your back so you can focus on your business.