in the Cloud
Based on Cisco Unified Contact Center Express, NextPointe provides a secure, available, and sophisticated omni-channel contact center solution for small to medium sized contact centers.
Our solution runs on SELinux, which provides maximum protection to your operation.
All the information your Operations and Planning team needs, in real-time and in historical mode.
We provide Local and Toll-Free numbers for any US market as well as some International locations.
Just hire the agents and supervisors you need, and we handle the technology aspect of
your Contact Center.
Our IVR platform allows the flexibility of providing self-service options for your clients allowing a more efficient use of the Agents inbound
the Contact Center.
Our Platform provides all the capabilities for more efficient agent Supervision.
Effective reporting is at the heart of any Contact Center operation. NextPointe provides out of the box reports that are relevant for most customers. We can also provide the raw data directly from the Contact Center database for those customers that need a specific metrics from the system not available in the Standard Reports.
NextPointe's Collaboration Platform runs on SELinux; which is a Linux kernel security module that provides a mechanism for supporting Access control security policies. The key concepts underlying SELinux can be traced to several earlier projects by the United States National Security Agency (NSA).
Local and Toll-free
Numbers for most locations in the US.
We also provide Local and Toll-free numbers
for some International locations.
Take your Customer Experience to the next level by adopting a NextPointe Contact Center that will empower your interactions with your customers whether its voice, chat or web.
Take your teams to the next level of collaboration solutions
- Take productivity tools like WebEx Teams and Jabber to communicate within teams more effectively.
- Communicate with your customers like you were internally whether they have the same tools or not.
- Keep track of past communications while keeping the current ones secure without the risk of being tracked and monitored by Facebook or Google.
How can we help you?
Let us know the number of users and plans that you need.
Get a quote in less than 24 hours