More and more businesses are using different social networks’ tools to connect with their customers in a direct and personalized way. WhatsApp Business is a new direct communication line that customers and businesses can use to communicate effectively. It allows you to automate, organize and respond quickly to messages.
But what is WhatsApp Business?
WhatsApp Business is a free app for Android and Apple IOS that allows small and medium businesses to connect with their customers instantly. The launch announcement of WhatsApp Business was in 2017, and one of the purposes of this application is to free WhatsApp from SPAM messages from businesses.
The first thing you need to know is that WhatsApp and WhatsApp Business are different applications. Here are some of their differences:
|What do you get?||NameProfile PictureStatusPhone number||NameProfile pictureStatus- business descriptionPhone number.business categoryOperating hoursWebsite.Email|
|Tags to organize||No||Yes|
Advantages of WhatsApp Business
WhatsApp Business Drawbacks
To start using WhatsApp Business, you need an SMS enabled DID to link your account, and with NextPointe, you don’t have to use your personal phone number. Create a business account with NextPointe SMS service and get the tools you need to thrive. You can save your contact lists, see the conversation’s history, send messages to multiple numbers simultaneously, and more.
Use NextPointe SMS to expand your communication tools and create a modern and powerful environment to keep your customers, employees, and allies updated with the information you need.
One Platform to manage your Business SMS.
Access from any device and communicate with your customers at all time.