Pairing Cisco with Microsoft Teams gives you flexibility without adding another place to work. If your users already live in Teams, you don’t have to change their daily toolkit—you simply add the Cisco Call and Webex Meetings apps inside Teams. Teams remains the single workspace your people use all day, while Webex delivers enterprise-grade calling, meetings, and AI features behind the scenes. The result: fewer context switches, consistent Microsoft 365 governance, and Cisco-powered performance where your users already work.

Eliminate External Caller Noise on PSTN in Webex: A Step-by-Step Guide

Quick summary: This guide shows how to add and configure the Cisco Call and Webex Meetings apps inside Microsoft Teams, so your users can place enterprise-grade Webex Calling calls and schedule/join Webex Meetings without leaving Teams. Perfect for organizations standardizing on Cisco for voice/meetings while keeping Teams as the daily workspace. Webex

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What you’ll set up

• Cisco Call (Webex Calling in Teams) — place/receive calls using Webex from within Teams; presence sync and enterprise features come from Webex. Webex Help CenterWebex
• Webex Meetings in Teams — schedule, start, and join Webex meetings directly from Teams; set your Webex site once and go. Webex Help Center+1

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Prerequisites

• A Webex Calling or UCM/Enterprise call license for users who will place calls via Cisco Call.
• A Webex Meetings host account; for a smooth sign-in, the user’s Webex email should match Microsoft 365, or be linked by the site admin. (Teams Free isn’t supported for the Meetings app.) Webex Help Center+1
• In the Microsoft Teams admin center, third-party apps must be allowed. Microsoft Learn

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Part 1 — Install & Configure Cisco Call in Microsoft Teams

A) Admin deployment (recommended)

1. Go to Teams admin center → Teams apps → Manage apps. Search Cisco Call and Allow it org-wide. Webex Help Center
2. Still in Teams apps, open Permission policies to confirm users/groups are permitted to install store apps. Microsoft Learn
3. Open Setup policies → Add (or edit your global policy):
   • Installed apps → Add apps → search Cisco Call → Add.
   • Pinned apps → Add apps → Cisco Call → Add → move it where you want in the left rail. Webex Help Center

Result: Cisco Call appears and stays pinned for the targeted users automatically.

B) User self-install (if admin chooses not to force-install)

1. In Teams, click Apps, search Cisco Call, and Add.
2. Sign in with your Webex credentials when prompted.
3. Optional: open the Cisco Call app to view your work number and adjust Webex call settings right from Teams. Webex Help Center

C) How users place calls from Teams (powered by Webex)

• Use the Cisco Call left-rail app (dial pad, call history).
• From a chat/channel, use the Cisco Call message extension to start a Webex call.
• Presence stays in sync between Teams and Webex (supported features). Webex

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Part 2 — Install & Configure Webex Meetings in Microsoft Teams

A) Admin preparation (one time)

1. In Webex Control Hub (or Webex Site Admin), open your Meeting site → Common Settings / Site Options → under Third-Party Integration (Microsoft 365 / Teams), enable the Microsoft options (including “Allow users to sign in with Microsoft 365”). Webex Help Center+1
2. In Teams admin center, make sure third-party apps are allowed; optionally install/pin the Webex Meetings app via Setup policies. Microsoft LearnWebex Help Center

B) User install & first-time setup

1. In Teams, click Apps → search Webex Meetings → Add. Webex Help Center
2. Open the Webex tab in Teams and set your Webex site address once (e.g., company.webex.com).
3. Sign in with your Webex host account. You can now schedule/start/join Webex meetings from Teams; if you have a Personal Room, you can share that link quickly. Webex Help Center

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Admin Quick-Check (both apps)

• Allowed apps: Third-party apps enabled; Cisco apps not blocked. Microsoft Learn
• Setup policies: Auto-install & pin Cisco Call and Webex Meetings for the right users. Webex Help Center
• Account alignment: Webex Meetings users have a host license and email that matches M365 (or are linked). Webex Help Center

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Troubleshooting & Tips

• Don’t see the app in Teams Store? It’s likely blocked by policy—ask IT to allow it.
• Cisco Call signed in but calls won’t place? Ensure the user has a Webex Calling/UCM calling entitlement and the Webex App is installed and running.
• Meetings tab asks for a site every time? Set the site once in the app; admins can enforce org defaults in Control Hub/Site Admin. Webex Help Center
• Room systems joining Teams meetings: That’s handled by Webex Video Integration (CVI)—a separate setup for Cisco/SIP devices. Webex Help Center+1

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Why organizations pair Teams with Cisco for calling & meetings

Cisco adds enterprise-grade calling and meetings while letting Teams remain the daily hub. With Cisco Call for Microsoft Teams, you get Webex’s proven voice features and presence sync in a familiar interface. With Webex Meetings, users schedule and join Cisco meetings without switching apps. WebexWebex Help Center

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How NextPointe Can Help

As a Cisco Webex provider, NextPointe can deploy both integrations end-to-end: tenant policies in Teams, Webex site settings, license assignment, user training, and ongoing support. We also handle Webex Calling and Webex Meetings licensing. Want a quick readiness check or a live walkthrough? Contact NextPointe and we’ll set it up.