Do you want to enhance the efficiency of your organization by simplifying business integration? Increasing flexibility? Gaining efficiency in network hosting? 

Powered by Cisco Technology, NextPointe designed Intelligent IVR to do everything. With NextPointe Intelligent IVR, you can reduce business costs and dramatically improve customer satisfaction. 

Features and Benefits

NextPointe Intelligent IVR has several features to increase customer satisfaction: 

• Facilitates self-service options, such as access to checking account or user-directed call routing, by processing user commands through touchtone input.
• Provides multilingual support for server prompts. 
• Delivers notification to users through email, fax, pager, and short message service (SMS).
• Provides more comprehensive and effective customer service by efficiently handling call traffic with self-service or fast transfer to the correct agent the first time. 
• Provides the ability to integrate with external database and web services to offer data-led call routing and address complex scenario self-help requirements. 

NextPointe Intelligent IVR offers many ways to reduce operating and application development costs: 

• Allows you to offload simple transactional requests from agents for IVR to handle.
• Provides real-time and historical reports to manage resources efficiently. 
• Performs “prompt-and-collect” functions to obtain user data, such as passwords or account identification, to pass to contact center agents.
• Supports “Make REST API call ” scripting step, enabling integration with other services.
• Extracts and parses web content and present this data to customers through a telephony interface, facilitating reuse and delivery of web-maintained information to callers through a voice portal. 

NextPointe designed Intelligent IVR to exploit the power of IP-based communications. With its robust service-creation environment, enterprises can rapidly develop and deploy IVR applications to provide advanced self-service and enhanced call control applications to improve overall customer satisfaction.