Contact Center

July 19, 2024
Webex Contact Center

Conquer Customer Service Chaos: How Webex Contact Center and NextPointe Empower Your SMB

In today’s digital age, customer experience is the battleground for SMBs. With just a few clicks, frustrated customers can take their business elsewhere, leaving negative online […]
June 12, 2024
Three colleagues laughing and discussing over laptops in a modern office lounge area.

Enhancing Your IT Team: How NextPointe Managed Services Complement Internal Staff

The Evolving IT Landscape for Small Businesses Today, small businesses encounter a range of technological challenges—from escalating cybersecurity threats to integrating cutting-edge technologies. These challenges can […]
May 29, 2024
woman using the void system

The Shift to VoIP: A Smart Move for Small Businesses

Today small businesses need technologies that not only fulfill their immediate communication needs but also position them for future growth. Voice over Internet Protocol (VoIP) technology […]
May 29, 2024
woman using the void system

The Shift to VoIP: A Smart Move for Small Businesses

Today small businesses need technologies that not only fulfill their immediate communication needs but also position them for future growth. Voice over Internet Protocol (VoIP) technology […]
September 11, 2023
Contact Center Agent working with NextPointe's WhatsApp integration

Enhancing Customer Service with WhatsApp Integration with NextPointe Contact Center

In today’s fast-paced digital world, providing exceptional customer service is crucial for businesses to stand out and thrive. With the rise of messaging apps and their […]
August 9, 2023
Omnichannel solution

The Advantages of an Omnichannel Contact Center Solution

Our previous article discussed the concept of an omnichannel contact center solution and its potential to revolutionize customer service using an omnichannel solution for contact centers. […]
April 12, 2023
Customer Service Team attending requirements.

The best Customer service? NextPointe!

At NextPointe, we take customer satisfaction seriously and are proud to say that our tech support team is among the best in the industry. Our team […]
February 28, 2023

Contact Center Reporting: The beginning of a thriving operation

Data makes the difference between success and failure in the Contact Center industry. Regardless of what kind of business and the nature of your contact center, […]
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