Contact Center

January 19, 2024
Cisco Duo and Umbrella

Cisco Duo and Umbrella: Strengthening SMB Security

In the ever-evolving landscape of cybersecurity, Small and Medium-sized Businesses (SMBs) face unique challenges. As threats become more sophisticated, SMBS must invest in comprehensive solutions that […]
October 28, 2023
Cisco Meraki SD-Wan

Cisco Meraki SD-WAN: Unleash the Power of Connectivity

In the fast-paced digital world of today, businesses demand flexibility, reliability, and security in their network infrastructure. Cisco Meraki SD-WAN emerges as a game-changer in the […]
September 11, 2023
Contact Center Agent working with NextPointe's WhatsApp integration

Enhancing Customer Service with WhatsApp Integration with NextPointe Contact Center

In today’s fast-paced digital world, providing exceptional customer service is crucial for businesses to stand out and thrive. With the rise of messaging apps and their […]
September 11, 2023
Contact Center Agent working with NextPointe's WhatsApp integration

Enhancing Customer Service with WhatsApp Integration with NextPointe Contact Center

In today’s fast-paced digital world, providing exceptional customer service is crucial for businesses to stand out and thrive. With the rise of messaging apps and their […]
August 9, 2023
Omnichannel solution

The Advantages of an Omnichannel Contact Center Solution

Our previous article discussed the concept of an omnichannel contact center solution and its potential to revolutionize customer service using an omnichannel solution for contact centers. […]
April 12, 2023
Customer Service Team attending requirements.

The best Customer service? NextPointe!

At NextPointe, we take customer satisfaction seriously and are proud to say that our tech support team is among the best in the industry. Our team […]
February 28, 2023

Contact Center Reporting: The beginning of a thriving operation

Data makes the difference between success and failure in the Contact Center industry. Regardless of what kind of business and the nature of your contact center, […]
Support