contact center

January 19, 2024
Cisco Duo and Umbrella

Cisco Duo and Umbrella: Strengthening SMB Security

In the ever-evolving landscape of cybersecurity, Small and Medium-sized Businesses (SMBs) face unique challenges. As threats become more sophisticated, SMBS must invest in comprehensive solutions that […]
October 28, 2023
Cisco Meraki SD-Wan

Cisco Meraki SD-WAN: Unleash the Power of Connectivity

In the fast-paced digital world of today, businesses demand flexibility, reliability, and security in their network infrastructure. Cisco Meraki SD-WAN emerges as a game-changer in the […]
September 11, 2023
Contact Center Agent working with NextPointe's WhatsApp integration

Enhancing Customer Service with WhatsApp Integration with NextPointe Contact Center

In today’s fast-paced digital world, providing exceptional customer service is crucial for businesses to stand out and thrive. With the rise of messaging apps and their […]
July 3, 2023
Omnichannel Contact Center Agent

Enhancing Customer Experience with an Omnichannel Contact Center

In today’s digital age, businesses are constantly striving to deliver seamless customer experiences across various communication channels. With the increasing demand for instant and personalized interactions, […]
November 2, 2021
NextPointe Integration with Salesforce

NextPointe Integration with Salesforce

CRM, or Customer Relationship Management, is the management of relationships with our clients. CRM are those platforms that encompass and centralize the databases of the interactions […]
February 5, 2020
Do work anywhere

5 Ways the Cloud Protects Your Business

When your network connection goes down, business suffers. Orders are missed, fulfillments are delayed and new prospects are lost. More and more companies are turning to […]
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